This policy explains how to cancel an order and how refunds work for payments made to Hind Electronics.
Domestic refills booked and paid through BPCL's own channels, such as the HelloBPCL app, follow BPCL's refund rules. We will help you raise the request.
1. Cancelling an order
Before dispatch: you can cancel at any time. We refund you in full.
After dispatch: call or WhatsApp us. If the cylinder has not been delivered, you may refuse it at the door and we refund you in full.
After delivery: LPG cannot be returned once it is delivered and accepted, for safety reasons. Faulty cylinders are covered below.
2. Faulty or short cylinders
Check the cylinder when it arrives. Please refuse it, or tell us within 24 hours, if it:
leaks or smells of gas;
has a broken or missing seal;
weighs less than it should;
has a damaged valve or body.
We will replace it free of charge. If we cannot replace it, we refund you in full.
3. Installation and maintenance work
Cancel before work starts: we refund any advance in full.
Cancel after work starts: you pay only for the work done and the materials already bought for you. We refund the rest.
4. Extra, double or wrong payments
If you pay too much, pay twice, or pay the wrong bill, tell us. We will refund the extra amount, or adjust it against your next bill if you prefer.
5. Failed payments
If money left your account but the payment failed, your bank usually returns it within 5–7 working days. If it does not, send us the transaction ID and we will help.
6. Security deposits
Cylinder and regulator deposits are refunded when you return them in good condition with your deposit receipt, as per BPCL rules.
7. How refunds are paid
We process approved refunds within 7 working days.
The money goes back to the same UPI ID, card or bank account you paid from.
Your bank may take another 5–7 working days to show it.
8. How to ask
Email info@hindelectronics.com, or call or WhatsApp +91 98854 28282 (commercial) or +91 90304 98282 (domestic). Please share:
