This policy explains what personal data Hind Electronics collects, why we collect it, and how we protect it. It follows the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.
1. What we collect
Contact details: your name, phone number, email and delivery address.
Customer details: your LPG consumer number, customer code, and for businesses, your GSTIN and billing details.
Order and delivery records: what you ordered, when it was delivered, and cylinders given and returned.
Payment records: the amount, date, method and transaction ID of each payment.
Messages: what you send us by phone, WhatsApp, email or the contact form.
We do not collect or store your card number, CVV, UPI PIN or net banking password. Razorpay, our payment gateway, handles these securely.
2. Why we use it
To take and deliver your orders.
To raise bills, collect payments and send receipts.
To register and manage your LPG connection with BPCL.
To carry out safety checks and respond to emergencies.
To reply to your questions and complaints.
To meet our legal duties, such as GST and tax records.
3. Who we share it with
We never sell your data. We share it only where needed:
BPCL, for your LPG connection, refills and safety records.
Razorpay, to process online payments.
Our delivery and service staff, to reach your address.
Government authorities, when the law requires it.
4. Cookies
This website does not use tracking or advertising cookies. When you pay online, Razorpay may set cookies needed to complete the payment safely.
5. How long we keep it
We keep your data while you are our customer. After that, we keep bills and payment records for as long as tax and other laws require, then delete them.
6. How we protect it
Only staff who need your data can see it. Our systems use secure connections and access controls.
7. Your rights
You can ask us to:
tell you what data we hold about you;
correct or update it;
delete it, unless the law requires us to keep it;
stop using it for anything you no longer agree to.
Write to our Grievance Officer below. We will reply within 30 days.
